Ordering

  • How do I place an order?

Ordering at ecigarettecart is easy. Placing your first order at ecigarettecart? Just select the items you want to shop, enter your shipping address and payment information and you are home.
If you need any assistance give us a call. We would love to take your order over phone.

  • How will my order be delivered to me?

Your order would be delivered through reputed courier companies at your doorstep.

  • How will I know if order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over email and text message from LittleGoa.com This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

  • I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days

  • Can I cancel my order?

If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. 

  • I got a confirmation call for my order. Why is that?

You receive a confirmation call for your order to verify if there isn't any change with your order.

  • Can I place a bulk order for an item(s)?

In order to place a bulk order please drop a mail to info@ecigarettecart.com with your requirements and the concerned team would get back to you.

  • I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?

Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.

  • How do I do a trial of the product I purchased?

We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable..

  • Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order.

 

 

Payments

 

  • What payment methods do you accept?

 

  We accept payments via Visa, MasterCard or Netbanking.
  We also accept payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.
  For certain categories with high value items such as Furniture, only Debit Card/Credit Card and NetBanking options are available.

 

  • Is it safe to shop online using my Debit card or Credit Card?

 All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!

 

  • What is the process for Cash On Delivery (COD) purchase?

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

  • Is there a charge for Cash on Delivery purchases?

There is a non-refundable convenience charge of Rs. 150 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable .

  • Is there a purchase limit for a Cash On Delivery purchase?

Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Net banking or Credit card.

  • How can I pay if COD option is not available on my address?

If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don't have a Net Banking or Debit Card option please contacts your bank for Debit Card/Credit Card issue.

  • Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by ecigarettecart. You pay only the amount that you see in your order summary.

  • What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@ecigarettecart.com or please give us a call with your order number for any clarification.

  • I see debit transactions in my Bank Statement from ecigarettecart but I have never shopped with ecigarettecart. What do I do?

If you see any charges on your credit/debit card for purchases made on Little Goa.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.

  • Why isn’t COD available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

We also restrict Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions

 

Returns & Refunds

  • What is E-CigaretteCart's Returns policy ?

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. 


We mean what we say! All you need to do is give us a call on 011-23647849 or drop an email at info@ecigarettecart.com within a period of 30 days, from the date of order. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!
*Please note that "ECigaretteCart.Com's 30 Day Returns Policy" does not apply to Filter Tips, Filter Paper & any Glass Products .
*Refund/ replacement for goods/ merchandise is subject to inspection and checking by ecigarettecart team.
*Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
*Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

  • How long will the return process take?

Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 7 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.

  • How will I receive my Refund?

If the payment was made by Credit Card or Net-Banking, we can either issue ecigarettecart Credits or reverse credit to the Credit Card or credit your Net-Banking account.